Administration

© 1997 Digital Integration (NZ) Ltd

 

Auto Response Tab

 

 

Purpose

To automate responses to incoming mail. This is a multi-functional setup page. It is not necessary to use all of the features for an auto-responder. You may wish to use only the subscription feature for a specific mail box or simply respond to incoming mail with an 'I am away today' message.

When an e-mail is delivered to this address

Full E-Mail Address

Add the full address of the recipient that this responder relates to. This user or account does not need to exist in the i-Mail system and will not be redirected to the PostMaster.

 

Reply with the following information

If you do not want to reply to the sender, leave these fields blank and do not attach any files.

Subject Line

This is what will appear in the subject line on the recipients e-mail package. If this is left blank a subject of [no subject] will automatically be created.

Message File

Select a full NetWare file path to include a message body for this responder. This should be in plain ASCII text.

Reply Address

If the recipient of the mail message replies to the automatic response, this is where the message will go. Leaving blank will not supply a reply-to address.

 

Attach the following files

If you do not want to reply to the sender, leave these fields blank and do not provide any reply information.

NetWare Path and File Name

Add files to the message by providing the full NetWare path. If a file is missing the recipient will receive an insert in the message detailing the missing attachment.

 

Subscribe/Unsubscribe to these lists

The subscription lists reference AutoCC lists which must be added in the 'AutoCC Tab' prior to using this feature. The AutoCC list must also be checked as a mailing list for the entry to appear in these combo boxes.

Subscribe To

Automatically adds recipient to list indicated, which matches a list in the 'AutoCC Tab'.

Unsubscribe From

Automatically removes recipient from list indicated, which matches a list in the 'AutoCC Tab'.

 

Notes

Make sure you press the 'Set' button after making changes to the reply information.

Concepts

There are too many ways of using this feature to even try to explain the virtues here, however we will discuss a couple of our own in-house uses which greatly increases customer service and reduces mundane tasks from our daily schedule.

Case 1: When an order is delivered for i-Mail from the internet, an automatic response is sent to the customer informing them that the order was received. The mail is sent with a reply address of orders@di.co.nz which is the e-mail address which can be used for order status enquiries which will be read and acted on by a human. The actual mail message is automatically forwarded to the appropriate person and a hard copy is also automatically printed so that we know it has arrived without relying on the messaging system, particularly for overnight orders.

Case 2: The i-Mail notification subscription uses the i-Mail auto response feature to put on and take addresses off our notification list. When an user subscribes or unsubscribes to our service an automatic response is created and sent to the person to indicate that they have been added or removed from the list.

 

 

© 1997 Digital Integration (NZ) Ltd