
















                       
                        
                       Ŀ
                               H o t   L o o k         
                       

             A new utility from Ron Turley Computer Assoc/HotWare 
           that allows you to pop up any workstation on the network 
            as if you were sitting in front of their work station.


What is Hot Look?

Hot Look is a new program that allows you to pop up a station on the network
and view the screen as if you were sitting in front of the work station.  You
can enter keystrokes, access local drives, run programs, etc.  All without
leaving your work station.  Think of the diagnostics you could perform.  For
example, someone on the 3rd floor has an error on the screen and calls you (on
the 5th floor) for some help.  Normally you have to run downstairs to help with
the problem.  With Hot Look running, you can forget that garbage.  Just Hot
Look up the workstation and see exactly what is going on.  Enter keystrokes to
try and resolve the problem from your desk.

You can start batch jobs on remote machines to help ease the network load.  You
can copy a file from the another users local drive to the network drive so that
you can access it.  You can even use Hot Look with popular communications
programs such as Carbon Copy, Closeup etc.  This allows you to dial into the
network and Hot Look over to a workstation on the network (other than the
workstation that you dialed into).

Think of the number of service calls that could be handled without going on-
site.

Hot Look takes just under 2K on any workstation that it is loaded on.  You can
have as much security or as little security as you wish.  See the load
instructions for more details on the security side of things.  To monitor a
station you need to be at the dos prompt.  Type in the HL command that you wish
to process and you are on your way. 

The Hot Look package includes the following files on the diskette:


HL.COM         -    This is the Hot Look program.  See the installation section
                    on installing and setting up the product.

HLCONFIG.EXE   -    This is a configuration utility for configuring the Hot
                    Look product for your Network.  It is a series of Yes/No
                    questions if you wish to further customize the HL.COM
                    product.

HL.DAT         -    This is a sample data file that you can use to define your
                    terminals on the network.  When you pull up the Hot Look
                    screen this file is read and the text found in this file is
                    displayed at the bottom of the screen.

INSTALL.BAT    -    This is the installation batch file.

SETFLAGL.BAT   -    A quick batch file to flag your new programs as SRW.


                                  Installing 
                                   Hot Look

To install this diskette onto your network, follow these instructions:

1)   Login as your network's supervisor (Refer to your network documentation
     for information about logging onto your network).

2)   Place the Hot Look master diskette into the A: drive and go to the A:
     drive.

     a)   Type A: <enter> to get to the A: drive.

     You can install the Hot Look on mapped netware drive.  We recommend the
     PUBLIC directory as the best place for Hot Look.  When running the install
     program you will specify the drive designator for the PUBLIC directory. 
     For example if PUBLIC were drive Z: you would type:

          INSTALL Z: <enter>

3)   Run the install program with the drive designation as explained in step 2.

     a)   Type INSTALL drive: <enter>

4)   Once the installation is complete, you will be on the drive which you
     installed to.  Change the rights on the Hot Look programs to "Shareable-
     read/write" and this will allow several people to access the Hot Look
     utilities at the same time.  

     a)   Type SETFLAGL <enter> and the Hot Look files will be flagged as SRW.

You have now successfully installed Hot Look onto your network.  Store the
floppy in a safe place, you are now ready to begin using your Hot Look
software.

Running Hot Look

Hot Look allows one computer on a network to be controlled by another.  The
computer to be controlled first runs HL +A to load a small portion of Hot Look
into memory and allow anyone (the A flag means anyone) to look at him.  The
compouter that will be controlling or "Looking" at the compouter would then run
HL either supplying the username of the first computer or selecting the
username off the users screen.  The controlling computer would then display on
its screen everything that was currently on the screen of the other computer. 
Any keystrokes entered on the controlling compouter would also be routed to the
second computer.  In order to stop HL either user would press the right shift
key two times in succession.  This would terminate the look session.

We have listed the available flags for Hot Look below:

HL   <enter>        -    Load Hot Look and view the user screen.  Use the arrow
                         keys to move around on the user screen.  This screen
                         is a list of all attached users.  The station need not
                         be logged in, merely attached to the network.

HL + or 
HL +N <enter>       -    Load the resident portion of Hot Look.  Allows only
                         users with Hot Look security rights to control this
                         screen.  Hot Look security is defined as any user who
                         belongs to a group called HOTLOOK.

HL +A  <enter>      -    Load the resident portion of Hot Look.  Allows Any
                         user to control this station.

HL - <enter>        -    Remove the resident portion of Hot Look from memory.

HL [User]           -    Control station defined by Server-User name parameter. 
                         User must have the resident portion of Hot Look
                         installed.

HL xxx /D           -    Any load parameter followed by a /D will disable the
                         username from being displayed on the station you are
                         looking at.  Normally, the user name flashes in the
                         upper right corner of the screen while you are
                         controlling the work station.


Loading the resident portion of Hot Look

Each station that will be monitored needs to have the Hot Look resident portion
loaded into memory.  As you can see from the list above, users will load one of
two options for the resident portion of Hot Look to function.  These are:

     HL +A          or   HL +   or   HL +N    (the N is the default).


The +A option will allow anyone on the network to load Hot Look and monitor
this station.  This means that anyone could access this machine, reboot it,
delete files from the local drives, etc.  This mode is not recommended but
might be used for batch servers, print servers etc.  The HL + command with or
without the <N> option will load the resident portion of Hot Look and allow
only those users listed in the HOTLOOK group to access this station.  

The resident portion of Hot Look currently takes less than 2K per station.  If
you need to unload Hot Look then first unload any other resident software that
was loaded after Hot Look, then you can type HL - <enter> to unload the Hot
Look resident portion.

Once Hot Look is loaded then the station can be monitored from any other
station on the network.  To load the Hot Look monitor portion type HL <enter>
at the system prompt.  A user screen will appear showing all users attached to
the network.  To monitor a user, arrow over to the user name and tap the
<enter> key.  You can also display machine addresses by tapping the <A> key
while the user screen is displayed.  

If you have rights to look at the station you have selected or if the user
loaded Hot Look with the <A> option, then you will immediately see their screen
on your terminal.  You can then begin inserting keystrokes onto their machine
as if you were sitting in front of their terminal.  

Either the user or the "looker" can terminate the session by tapping the right
shift key twice in succession.  While a session is active, the user name is
flashed very quickly in the upper right corner of the screen.  This user name
flashing can be disabled by using the /D option when loading the look-portion
of Hot Look.

Another feature of Hot Look allows you to enhance the user display screen by
displaying a small description on the bottom of the screen about the
workstation that you are pointing to on the screen.  This information is read
from a data file that you can created called HL.DAT.  A sample data file has
been included for you as an example.  You should modify it to match your 
network configuration.  The format of the file is as follows:

     server number, machine id, text string


HLCONFIG.EXE  a configuration utility

Hot Look has a configuration utility if you wish to change the configuration of
Hot Look at any time.  To run the utility type HLCONFIG <ENTER> and answer the
prompts as they appear.  The questions you will be asked are listed below with
a brief explanation of each question.

     Pass Scan codes to destination computer? Yes/No

Normally you will not want to pass scan codes to the destination computer, you
will want to pass BIOS codes.  Passing scan codes may be necessary when you
wish to use some special connection software such as IRMA, or Gateway which
take over the keyboard.  If you are not using one of these type of systems,
then answer NO to this prompt.

     Allow remote reboot? Yes/No

If you wish to allow a Looker to reboot the terminal being watched then answer
Yes, otherwise answer NO.

     Accept normal BIOS characters? Yes/No

Typically Hot Look will expect normal BIOS characters (having already been
interpreted by the BIOS) when receiving characters.  It does have the
capability, if needed, to accept scan codes and convert the scan codes into the
the keyboard buffer without passing through the BIOS.  If you are using a
product such as Carbon Copy or Closeup you should answer Yes.

     Send BIOS character (NO=Convert to scan codes)? Yes/No

Normally you will answer Yes and Hot Look will convert the characters you type
at your keyboard to BIOS character equivalents and stuff the keyboard buffer at
the remote end for you.

     Display watching user name? Yes/No

Normally you will want the ability to display the username who is watching a
terminal.  This can be disabled from the command line, but you will typcially
want to have this capability.  If you do wish to have this capability then
answer Yes, otherwise answer No.

     Allow watched user to terminate look? Yes/No

Normally you will want the lookee the possibility of terminating a look
session.  The lookee can tap the right shift key several times in succession
and the looker will be bumped from the lookee's screen.  If you do not wish to
give the lookee the ability to terminate a look then answer No, otherwise
answer Yes.

     Allow resident portion of Hot Look to be removed? Yes/No

Normally you will want the ability to remove Hot Look from memory.  This is
particularly helpful during setup and testing of Hot Look with your
applications.  If you wish to be able to remove the resident portion of Hot
Look then answer Yes to this question, otherwise answer No.

     Recognize Hot Look group members? Yes/No

Hot Look can be configured so that only those members of a group called HOTLOOK
are able to do any looking.  This allows you to set up a security group that
will allow only users of that group to use the Hot Look program.  Typically you
will want your network supervisor to be in this group, as well as a few key
people in your organization.  If you specify No then a user does not have to be
in the HOTLOOK group to look at another user, if you specify Yes then a user
does have to be in the HOTLOOK group to look at another user.

     Can users not logged in use Hot Look? Yes/No

Many times your network workstations will be in the login directory with no
users logged in.  They are attached to the network but not assigned to a user. 
You can give Hot Look the capability of being used while in this state, however
you give up some of your security features of the Hot Look product.  For
example, if no user is logged into the workstation then you cannot know if that
user is a member of the Hot Look group.  We recommend a setting of No for this
feature.

     By default allow anyone to Look at a station? Yes/No

When you load the resident portion of Hot Look you specify the +N or the +A
option.  The +N limits only those users in the HOTLOOK group to view other
users, the +A option allows anyone to look at any station on the network.  If
you simply specify HL + <ENTER> then the default is normally the +N option. 
This prompt allows you to change that default from +N to +A.

     Allow the HOTLOOK group to use the /D option? Yes/No

Members of the Hot Look group can specify HL /D when looking at other users,
and the other users will not see the looker's name on their screen.  The /D
option Disables the viewer option so that the lookee does not know he is being
viewed.

     Allow Hot Look to run while being HOT LOOKed? Yes/No

You may have a need to run Hot Look from within Hot Look.  For example, you may
want to Hot Look over to the terminal with a modem on it, dial someone elses
network, and then load Hot Look on the network you dialed into.  In effect you
have loaded Hot Look from within Hot Look.  This prompt simply asks if you wish
to allow this practice.  Please be aware that this practice is not supported
although allowed.

     Enter socket number in hex (default=9998) > ____

Just press an <ENTER> key for the socket number.  The odds are extremely rare
that you would need otherwise.

     Press keyt to terminate a BIOS connection > ____

Some applications may require a keystroke other than the right-shift-shift
keystroke to exit Hot Look.  You can enter your alternate by simply striking
the key on the terminal.  We recommend a key that is not normally used such as
Shift-Tab, alt-1 (on the numeric keypad), or something of that nature.

When you are finished with the configuration the changes you have made will be
written to the HL.COM file.  You should then reload the newly configured HL.COM
on all workstations so that they all have the same settings.


This should be ample information to get you up and running.  If you need more
help please call us here at Ron Turley Computer Assoc/HotWare at the phone
number shown below.

                  Ŀ
                   Ron Turley Computer Associates          
                   1642 W. Sequoia Dr.                     
                   Phoenix,   AZ     85027                 
                   (602) 581-2447                          
                  


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